BROWSING AND PRODUCT AVAILABILITY:
HOW DO I FIND EQUIPMENT?
You can browse to products via the categories in the menu navigation, or via the icons in the middle of the homepage. Alternatively, you can search for a product directly using our search tool.
HOW OFTEN ARE NEW PRODUCTS LISTED?
We’re constantly adding new products to our inventory. Check back regularly for any updates.
HOW OFTEN IS THE AVAILABLE STOCK UPDATED?
Availability is calculated in real-time on the site, and checked against our internal systems daily for verification.
IS THERE ANYTHING FOR SALE THAT’S NOT LISTED ON THE SITE/HOW DO I INQUIRE ABOUT A PRODUCT THAT I CAN’T FIND?
Absolutely! If you’re looking for something specific and can’t find it on the site, please reach out to us via the contact form to inquire, click here. An agent will get back to you within 1 business day.
I HAD FOUND A PRODUCT THAT I WANTED TO PURCHASE PREVIOUSLY, BUT NOW IT APPEARS TO BE GONE. CAN I STILL BUY IT?
Products that have been removed from the site are likely unavailable currently, but that doesn’t mean that they won’t become available again in the future. Reach out to us via our contact form to verify with an agent and let us know, click here. We can reach out to you if/when something changes.
ARE PRICE BREAKS AVAILABLE IF I WANT TO BUY A LARGE PACKAGE OF EQUIPMENT?
If you’re interested in making a large purchase and want to inquire about a “package discount”, create your cart and select the “Checkout With Agent” button during the checkout process. This will forward your order to an agent who you can interact with directly and who will help you complete your transaction.
HOW OFTEN DO PRODUCTS GO ON SALE?
We run specials every week! Please check back regularly for new deals, and subscribe to our newsletter to receive updates via email.
DO I HAVE TO SETUP AN ACCOUNT IN ORDER TO COMPLETE A PURCHASE?
You can complete a transaction using a Guest account, but none of your order information will be saved to view later.
WHY WOULD I WANT AN ACCOUNT?
Creating an account allows us to best serve you. It stores your order history, contact and payment information, products you’re interested in, carts you’ve created, etc. It also allows you to use any tax exemption status that you may have and provides a clear and easy path for returns/exchanges, as well as future orders.
WHAT INFORMATION ARE YOU COLLECTING AND WHERE DOES IT GO?
HOW DO I ADD MY TAX EXEMPTION/DISCOUNT INFORMATION ON MY ACCOUNT?
In the Account Management page click on the “Account Details” tab. From there you can upload a copy of any exemption/discount certificates that you have for review. Your submission will automatically be sent to an agent for verification and approval. This process usually takes 1-2 business days, but can be expedited, if necessary.
CHECKOUT, PAYMENT, AND PROCESSING:
WHAT PAYMENT METHODS CAN I USE?
We accept all major credit cards, PayPal transfers, direct ACH transfers, and Purchase Orders (requires a valid account). Orders exceeding $25,000 must use ACH transfers.
WHAT IF I WANT TO PAY WITH A PO?
We accept Purchase Orders with a follow up payment, but you must have a valid ShopVER.com account. Upon checking out, complete your transaction by clicking the “Checkout With Agent” button. Your order will be automatically forwarded to a team member to complete your transaction.
WHAT IF I ALREADY HAVE OR WANT TO SETUP A NET 30 ACCOUNT WITH VER?
Upon checking out, complete your transaction by clicking the “Checkout With Agent” button. Your order will be automatically forwarded to a team member to complete your transaction and discuss payment terms.
WHAT IF I HAVE QUESTIONS ABOUT MY ORDER PRIOR TO CHECKOUT?
You can reach us at any time using our contact form, click here. A team member will contact you within 1 business day. If you’ve already created a cart, don’t worry, it will be saved to your account.
WHEN CAN I EXPECT MY ORDER TO SHIP, ONCE I COMPLETE CHECKOUT?
Orders are fulfilled out of our rental inventory which is constantly moving. Most orders will be pulled and shipped within 1 to 2 business days, but some circumstances could cause the fulfillment process to take up to 10 days. If there are any major delays, and an agent will reach out to you. If you need your order in hand by a specific date, please include that information in the notes upon checkout.
WHAT SHIPPING METHODS DO YOU OFFER?
All shipments under 150lbs will ship via FedEx Ground. Any shipments over 150lbs will require freight shipment. Freight transactions are not able to be completed online. If your order qualifies as a freight shipment, you will only see the “Checkout With Agent” button to complete your order. This will automatically send your order to a team member who will send you a quote back that includes your freight pricing.
CAN I GET EXPEDITED SHIPPING?
Expedited shipping is not offered as a default option because we cannot guarantee immediate availability of your equipment. If you need expedited processing or shipping, please include your need by date and any additional information in the order notes upon checkout, and click the “Checkout With Agent” button. A team member will reach out to you to confirm availability and expedited shipping pricing.
WHAT HAPPENS IF MY ORDER IS TOO LARGE TO SHIP VIA FEDEX?
Any shipments over 150lbs will require freight shipment. Freight transactions are not able to be completed online. If your order qualifies as a freight shipment, you will only see the “Checkout With Agent” button to complete your order. This will automatically send your order to a team member who will send you a quote back that includes your freight pricing.
ORDER STATUS, HISTORY, AND SUPPORT:
HOW DO I CHECK ON THE STATUS OF MY ORDER?
Once you’ve completed an order, you will receive a confirmation email containing a link to your order status. You can also view the status at any time by going to your account page and looking at order history, click here.
HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?
An email will automatically be sent to the address provided on your account once tracking information is available.
WHAT DO I DO IF I HAVE AN ISSUE WITH MY ORDER AFTER IT’S BEEN PLACED, OR WANT TO RETURN SOMETHING?
Through your order history, click here, or confirmation email, you can click the “Return My Order” button and provide any details that you can. A team member will reach out to you regarding the next steps.
WHAT IS THE WARRANTY ON EQUIPMENT PURCHASED?
Each product includes a unique warranty period, which is detailed on the product page and on your order confirmation. All warranty periods begin from the time that you receive the equipment, per the delivery confirmation provided by the carrier.